United Linen Blog

ULTV: United Linen's Top 11 Videos Of All Time

The year is hours away from being in the history books and I am determined to put together a top 10 list to join the millions of others that show up this time of year.  But, in true United Linen fashion, we can't just leave it to 10, we are going to take it one step further and give you a little extra.

So here it is, the United Linen's Top 11 Videos of all time...

coming in at #11

11.  Installing United Linen's New Washer

10.  Rocky's Corvette

9.    The Boot Napkin Fold

8.    United Linen at the Oklahoma Restaurant Assoc. tradeshow

7.    The Rosebud Napkin Fold

6.    The Goblet Fan Napkin Fold

5.    The Arium Lilly Napkin Fold

4.    The Candlestick Napkin Fold

3.    The Pyramid Napkin Fold

2.    The Crown Napkin Fold

and the #1 United Linen video... The Ice Cream Cone Napkin Fold

 

No idea why The Ice Cream Cone Napkin Fold is #1,  but there you go.

These rankings are determined by the number of views on our YouTube channel as of 12/31/10 at 6:07pm.

So what is your favorite United Linen video?  Please leave your comments below. 

Happy New Year!

The United Linen & Uniform Services Cast and Crew

 

"...golden moments drenched in a muddy mess" - Dealing With Customer Complaints

       How cool is Feedback?  How cool is it when a customer takes the time to let you know what’s going on with your business?

 It’s very cool.  After all, it’s only after receiving feedback that a business can seize the opportunity to improve.

 Some Feedback falls in the Atta-boy category, some fall in the “oops we have a problem” category, and others fall in the “flaming” category.

 I‘m not talking about the “flaming” comments.  That’s a blog post in itself.

 And I’m not talking about the comments that tell you how great you are…although those are nice.

 What I am referring to is the second category, the “Oops we have a problem” category.

When customers take the time to tell you their problem with your product or service, it’s like a golden moment veiled in a muddy mess. 

So few customers tell their service providers they have a problem.  I’ve had lunch with people who complained about the meal, but when the owner of the restaurant came over to ask how everything was, no one complained…they all said “Fine.”  I felt sorry for the guy.  If we noticed a problem with the food, probably several other patrons have or will as well.  Wouldn’t you want to know?

And when customers do tell a business about a problem, few believe there will be anything done.

So when you have a complaint come your way, rejoice.  It’s an opportunity to make your business better and delight more customers and generate awesome word of mouth. Here are our steps at United Linen for dealing with complaints.

1. respond quickly
2. apologize
3. don’t offer some lame excuse of try to justify (the customer doesn’t care)
4. fix the problem
5. follow-up with the customer and let them know it’s handled.

 

What about you?  Do you have a step we didn’t list?  When do you complain?

 

 

 

 

 

 

ULRadio: The Interview with Mark McKinnon of Sal's Daylight Donuts in Bartlesville, OK

ULTV: Explanation of our Christmas/New Year's Holiday Delivery Schedule

This video will help explain how our delivery schedule will work, in general, for the next two weeks starting Dec, 20th.  Some of you may not experience any change in delivery times.  Be sure to check the back of your invoices this week to find out for sure.

As always, if you have any questions or need more information, please check with your route driver, call us at 800-259-6808 or send us an email at admin@unitedlinen.com .  Remember you can Follow us on Twitter and Find us on Facebook.

 

ULTV: Bill Biard of Hammett House

Not long ago I had the pleasure of sitting down with Bill Biard, owner of Hammett House in Claremore, OK and visit with him about his restaurant and his decades-long relationship with United Linen & Uniform Services.  This short video is a compilation of the highlights from that conversation. 

I first met Bill 11 years ago when I first started working with  United Linen in our First Aid division, United Greenguard.  Bill was one of our first customers to take us up on our first aid service and help a struggling route rep. make a place in the world.

Thanks for the kind words Bill.

P.S.  He's serious when he's talking about how good their pies are.